Refund & Cancellation Policy

1. Overview

JOOVE offers Free, Pro, and Max subscription plans billed through Stripe. This policy sets out your rights to cancel and request refunds in accordance with the Australian Consumer Law (ACL) and our obligations as a subscription service. By subscribing to a paid plan, you agree to this policy.

2. Subscription Plans & Billing

JOOVE subscriptions are billed as follows:

• Pro — $6.99 AUD/month or $69 AUD/year (billed annually).
• Max — $19.99 AUD/month (billed monthly).
• All prices include GST where applicable.
• Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
• You will receive an email receipt from Stripe for every charge.

3. Cancellation

You may cancel your subscription at any time. To cancel:

• Go to Profile → Settings → Subscriptionand select "Cancel Plan", or
• Email us at support@joove.app with the subject line "Cancel Subscription".

Cancellation takes effect at the end of the current billing period. You will retain access to Pro or Max features until the period ends. After cancellation, your account reverts to the Free tier.

Annual plans: If you cancel an annual plan mid-year, access continues until the end of the year already paid. No partial refund is issued for the remaining months unless a refund is explicitly granted under Section 4.

4. Refunds

JOOVE offers refunds in the following circumstances:

• 14-day satisfaction guarantee: If you subscribed to a paid plan for the first time and are not satisfied, you may request a full refund within 14 days of the initial charge. This applies once per account.
• Technical failure: If a material feature of your plan was unavailable for more than 72 consecutive hours during your billing period due to an error on our part, you may request a pro-rata credit or refund for that period.
• Accidental charge: If you were charged after cancelling, contact us within 7 days and we will issue a full refund of the erroneous charge.
• Australian Consumer Law guarantees: Where a service fails to meet a consumer guarantee under the ACL (e.g., not fit for purpose, not provided with due care), you are entitled to a remedy including a refund. JOOVE will honour all ACL entitlements.

Refunds are not available for: change of mind (after the 14-day window), partial months, or downgrading from one paid tier to another.

5. How to Request a Refund

To request a refund, contact us at:

• Email: support@joove.app with subject "Refund Request"
• Include your account email address and reason for the request
• We aim to respond within 2 business days

Approved refunds are processed through Stripe and typically appear on your statement within 5–10 business days depending on your bank or card issuer.

6. Free Tier & Community Contributions

The JOOVE Free tier is available at no cost and is not subject to this refund policy. Voluntary contributions made via the "Support the Project" page (one-time donations) are non-refundable unless made in error, in which case contact us within 48 hours.

7. Changes to Pricing

JOOVE may change subscription prices at any time. We will provide at least 30 days' notice via email before any price increase takes effect on your existing subscription. Continued use after the effective date constitutes acceptance of the new pricing.

8. Contact

For billing questions or disputes, contact us at support@joove.app. For Australian Consumer Law complaints, you may also contact the Australian Competition and Consumer Commission (ACCC).